Why aren’t my files uploading?

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Potential issues

The file path is inaccurate.

Go to the Tapestri DNA Pipeline Settings page and verify that the file path is accurately defined.

Network speed may be too slow.

Perform a speed test and verify the upload speed.

A firewall could be preventing access.

The connector relies on numerous ports. Refer to this article to assess whether the proxy settings need to be changed due to institution-specific network policies.

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